How can we help?
Questions about your design, order, delivery or account? Send us a message and our support team can follow up by email.
Contact our team
Please don't include payment card details or passwords.
Frequently asked questions
Can I upload landscapes and artwork, not just pet photos?
Yes. Upload photographs, landscapes, illustrations and artwork. Keeping the full image is the default; background removal is optional.
Can I change my design after choosing a product?
Return to the design studio to create or select artwork again. Saved design and order availability depends on checkout stage.
Why is my AI style generation unavailable?
AI generation requires the provider and API credentials to be configured by the site operator. If it fails, contact support with the error message, without sharing secrets.
How do returns and refunds work?
Eligibility depends on the published store policy and order circumstances. Contact support with your order reference for review.
How is my uploaded image handled?
Uploaded images are used to prepare your design and product preview. Only upload content you have permission to use. Contact support for privacy requests.
Where can I read the terms of service?
The store operator should publish market-specific legal terms before launch. Contact support if you need clarification.